Out of Hours and Emergencies
For true emergencies (such as sudden severe chest pain or breathlessness, choking, symtoms of a stroke, severe bleeding) – please call 999.
If you need a doctor urgently, please telephone 742 5211.
During surgery hours you will be put in touch with one of our doctors.
Out of Hours services
After 6.30pm and at weekends you should call 111
if its not a 999 emergency but you need medical help fast call 111. The NHS 111 service is a fast and easy way to get the right help – wherever you are and whatever the time. The servcie provides medical advice and if necessary will call an ambulance for you. For more information click here.
To call 111 is free from land lines and from mobiles (although you must have 1p credit on your mobile phone to be able to make the free call).
A message from the Birmingham and Solihull Clinical Commissioning Group 19th August 2020
We are pleased to confirm that the replacement Urgent Treatment Centre (UTC) for Solihull will be based at Chelmsley Wood Primary Care Centre, Crabtree Drive, Chelmsley Wood B37 5BU.
The UTC will open on Monday 24 August and will operate 7 days per week, from 8.00am – 8.00pm
This is an interim location until 31 March 2021.
The key factors in making this decision were:
There is car parking and good access to public transport
Its proximity to Heartlands Hospital provides an opportunity to test the ability to redirect patients away from A&E
There is an on-site pharmacy
There is the potential to co-locate a GP out of hours service (for face-to-face appointments).
Importantly, all patients are now required to contact NHS 111 before they attend the UTC to seek advice, and if necessary, they will offered a booked appointment. The UTC will not accept ‘walk-in’ patients. This is to ensure the centre does not become overcrowded and strict infection prevention measures can be adhered to.
COVID-19: Practice Updates
LATEST ADVICE ABOUT CORONAVIRUS – COVID 19
The guidance is changing daily – so to keep up to date, please visit this website
Please see our new page on the left hand side for latest on significantly vulnerable groups and a freqently asked question guide
IF YOU HAVE A NEW, DRY,CONTINUOUS COUGH AND/OR A TEMPERATURE – YOU MUST SELF-ISOLATE FOR 7 DAYS. YOU DO NOT NEED TO CONTACT 111, OR US. IF YOU FEEL UNWELL, THEN USE THE ONLINE 111 CHECKER AT THE WEBSITE LINK BELOW, OR IF YOU ARE UNABLE TO DO THIS, THEN CALL 111 FOR ADVICE.
IF YOU HAVE ANY OF THESE SYMPTOMS, OR SYMPTOMS OF COLD/FLU – DO NOT COME TO THE PRACTICE FOR ANY BOOKED APPOINTMENT – STAY AT HOME AND RING US. WE WANT TO CONTINUE TO BE ABLE TO OFFER AS MANY OF OUR USUAL SERVICES AS POSSIBLE, BUT WE NEED YOUR HELP TO DO THIS.
IF YOU HAVE SYMPTOMS OR HAVE BEEN TRAVELLING AND ARE CONCERNED – BEFORE RINGING 111, VISIT THE 111 WEBSITE HERE AND ANSWER THE QUESTIONS, THIS WILL TELL YOU WHAT TO DO NEXT.
PLEASE REMEMBER – DO NOT VISIT THE PRACTICE – USE THE GUIDANCE ON THE WEB SITE AND ONLY RING NHS 111 IF DIRECTED TO DO SO BY EITHER US OR THE GUIDANCE ON THE NHS WEBSITE.
Self-isolation – information here
Self-certification for periods of self-isolation via this link – you do NOT need a note from your doctor
if you have travel plans and are not certain what you should do, please note we cannot help you with this decision unless there is a medical reason why you would be unable to go. You might find the information on this website helpful which is updated as advice changes. We can only direct you back to your travel company
The best way to avoid all viruses whether they cause a cold, flu or COVID-19 is to keep your hands clean and catch sneezes into a tissue, which should then be thrown in the bin. You might think this is a sill question – do you know how and for how long to wash your hands? Check out this video
THINKING YOU MIGHT GO TO A&E? Why not use this symptom checker made available by our local hospital teams
You can access it here
Latest Lockdown Update2nd March 2021
We understand that with the announcement of a new lockdown there are going to be a number of patients concerned […]
Extended Access1st November 2020
We are offering a small number of extra appointments on a Friday to the end of the winter season, they […]
Face Mask Exemption24th July 2020
There is no requirement for the public to provide medical evidence for exemption from wearing face masks therefore a self- declaration […]
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
Non-urgent advice: Survey
We are trying to find out why women are reluctant to have their smear test. If this is you and you have not had a recent test, can you help us by answering this quick 2 question survey? Click the here