Non-urgent advice: COVID-19 Notice
COVID-19 and the pandemic have greatly altered the way we offer appointments and see patients. The way we are working now will continue for the foreseeable future.
Hobs Moat Medical Centre would like to clarify that our doors have been open to our patients throughout the pandemic and our staff have never worked harder.
We have made huge system changes to follow ever changing advice from NHS England over the last 6 months with the aim of keeping patients and staff safe.
Following national guidance from NHS England we telephone triage all GP appointments but when clinically appropriate and safe we see patients face to face and have been doing so throughout the pandemic.
The waiting room can now safely only have a certain number of patients in due to social distancing. Staff must change PPE and clean rooms between all patient contacts. We cannot safely return to the previous system without putting people at risk.
We have worked collaboratively with other local practices to develop and staff a Covid hub to see patients with a temperature or potential Covid face to face.
We are continually sourcing PPE and extra equipment to keep staff and patients safe.
We reviewed an ever changing list of shielding patients, giving advice and support as needed.
We provide palliative care home visits to the dying, mental health support to those in distress and see face to face those who need examining; all while dealing with unprecedented amounts of phone advice, prescriptions, investigation results, hospital letters and work being passed back to us from secondary care.
Staff have been covering shielding colleagues and with the current inadequate national testing capacity are also covering self-isolating colleagues.
We are dismayed by the media reports on general practice and would welcome our patients’ ongoing support in providing the best service we can within the constraints we face. If you need our help you can call us on the phone, use our webchat , use the contact us form on our website, or come down to the practice during opening hours – Monday to Friday 8am to 6.30pm. Our reception team can no longer book face to face appointments for doctors, although they can book certain types of appointments for our nurses. If you need a doctor, the team will book you a phone call with a doctor which cannot always be with the one of your choice. They will call you back and between you, a decision will be made about what to do next. They might be able to help you over the phone, or they might book a video consultation for you or they may book a face to face appointment in the surgery. Only patients who have booked appointments can come through the second door of the porch to come and sit in the waiting room. We have an intercom in the porch, so if you are arriving for an appointment, coming to collect some paperwork, or just want help and advice, ring the bell. Please be patient, as it can sometimes take a minute or two to answer you as our team are answering telephones. Please be understanding, you might think you want to see a GP, but you might not actually need to see one.
You can get free advice and support from a pharmacist rather than seeing a GP for a minor ailment concern such as eczema, indigestion, migraines, blood pressure checks, stop smoking advice, minor rashes and much more. Please watch the You Tube video below on minor ailments to help explain this in more detail.
Booking a Doctor’s Appointment
We offer appointments with our doctor’s every morning and afternoon Monday to Friday – we do not close for lunch and our usual opening times are 8am to 6.30pm.
Occasionally, we do close for a training event on an afternoon, but these dates are clearly displayed in our waiting room and on our website. Like other doctors’ surgeries, it can sometimes seem difficult to get an appointment with the GP you want at a time that you want. We aim to ensure that there are appointments available both for patients to be seen immediately and for those who want to book ahead (up to 4 weeks in advance). We also offer telephone consultations and telephone call backs from our GPs which many patients find very convenient.
Please also remember that our female GP partners are all part time, so only work the equivalent of 2 days per week. Their appointments are further restricted as they each take turns in being the emergency doctor, so on these days, they will have no prebookable appointments for the afternoon of that day.
Telephone consultations can be used as an alternative to a face to face consultation in certain circumstances where a problem can be resolved with brief advice. For example, queries about medication, test results, fit notes, initial queries about symptoms. A telephone consultation can often prevent the need for a visit to the doctor. We also use this method to ‘triage’ patients’ requesting a same day appointment once all our appointments for the day have been booked. So if this happens, you will be asked by the reception team for some brief details and a telephone number where the doctor can reach you. This helps the doctor to prioritise so that patients are seen according to their need. Patients will always be offered a face to face consultation where necessary.
Our receptionists are trying very hard to stop advising patients to ring back on another day. However, for them to help you, please be prepared to either tell them the nature of your problem, or to be asked what it is you need to see the doctor for.
All surgeries are by appointment. Please give as much notice as you can for routine appointments. Where possible, please try to see the same doctor throughout an illness or problems, so that they are familiar with your treatment and progress. If you are unable to keep an appointment, please inform the receptionist, so that someone else can be offered your place.
Patients who are unable to check in via our self-check in screen because they are more than 5 minutes late for their appointment will need to see a receptionist who will speak to the doctor to see if you can still be seen.
All our doctors’ offer pre-booked telephone consultations, so if you think that your questions could be answered over the telephone, please ask the receptionists to book a time slot for you. For example, if you wanted to speak to a doctor regarding test results, this does not necessarily mean you need a face to face consultation.
If you have a lot to discuss, please advise the receptionist, who can give you a longer appointment, thus avoiding delays to other patients.
If you need to be seen the same day, we will arrange this for you. However, we may not be able to offer you the time or the doctor of your choice. If we are very busy, you may be asked to speak to one of the doctors, who will be able to assess the urgency of your case.
Book Your Appointments Online
If you have a Vision Online account please click on the button below to login. If you do not yet have an account but would like one please click here.