Emergencies / Out Of Hours


For true emergencies (such as sudden severe chest pain or breathlessness, choking, symptoms of a stroke, severe bleeding) – please call 999.

If you need a doctor urgently, please telephone 742 5211.

During surgery hours you will be put in touch with one of our doctors.

Out of Hours services

After 6.30pm and at weekends you should call 111

If it’s not a 999 emergency but you need medical help fast call 111. The NHS 111 service is a fast and easy way to get the right help – wherever you are and whatever the time. The service provides medical advice and if necessary will call an ambulance for you. For more information click here.

To call 111 is free from land lines and from mobiles (although you must have 1p credit on your mobile phone to be able to make the free call).

A message from the Birmingham and Solihull Clinical Commissioning Group 19th August 2020

We are pleased to confirm that the replacement Urgent Treatment Centre (UTC) for Solihull will be based at Chelmsley Wood Primary Care Centre, Crabtree Drive, Chelmsley Wood B37 5BU.
The UTC will open on Monday 24 August and will operate 7 days per week, from 8.00am – 8.00pm
This is an interim location until 31 March 2021.
The key factors in making this decision were:

  • There is car parking and good access to public transport
  • Its proximity to Heartlands Hospital provides an opportunity to test the ability to redirect patients away from A&E
  • There is an on-site pharmacy
  • There is the potential to co-locate a GP out of hours service (for face-to-face appointments).

Importantly, all patients are now required to contact NHS 111 before they attend the UTC to seek advice, and if necessary, they will be offered a booked appointment. The UTC will not accept ‘walk-in’ patients. This is to ensure the centre does not become overcrowded and strict infection prevention measures can be adhered to.