Practice Policies & Patient Information
Chaperone Policy
Why do we use chaperones in clinical practice?
Comments, Suggestions & Complaints
We are always looking for ways to improve the care we give our patients and from time to time we will carry out some surveys. We would appreciate your cooperation in helping us with these surveys by completing the forms when they are given to you.
Should you have a complaint about any matter, please ask the Receptionist for our Complaints Pack or you can download our complaints pack by clicking here, which details our complaints procedure. We aim to abide by not only regulations but best practice so that patients feel able to make a complaint, please see this diagram for further information by clicking here. In summary – we try to adopt these 5 principles
I felt confident to speak up
I felt that making my complaint was simple
I felt listened to and understood
I felt that my complaint made a difference
I would feel confident making a complaint in the future
NHS Choices has a very full and informative guide about how to complain about a range of NHS services, follow the link here http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/AboutNHScomplaints.aspx
NHS England have also produced guidance to help you complain about any NHS service, please follow this link for further information
The Patients Association is a national charity concerned with speaking up for patients rights. They can also offer support and guidance. You can reach their website here
Healthwatch Solihull can also be contacted for support and are interested in feedback on all local health and social services . Commissioned by Solihull Council, Healthwatch is tasked with ensuring that the views and experiences of local people are heard by those who plan, run and regulate health and care services. Their website is here
We would appreciate the opportunity to resolve any complaints directly however the following organisations are also available for support:
NHS England -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
Solihull Clinical Commissioning Group -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
Parliamentary & Health Services Ombudsman -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
PowHer – Patient Advocacy Services -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
Solihull Action through Advocacy specialise in supporting patients with Learning Difficulties – for more details, please visit their website here or telephone 0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
Please use the form below to send us your feedback online:
CQC
This page gives information about the statutory details we are required to make available to the Care Quality Commission. We were last inspected on 15 January 2019 rated ‘Outstanding’ and reviewed 26 March 2020 and retained the rating of ‘Outstanding’ full details of our rating can be found on our home page.
Registration details
Partners
Dr Stephen Cowles, Dr Brian Crichton, Dr Alison Matthews, Dr Nick Ridge, Dr Amit Banerjee, Dr Struthi Gowda
CQC register Hobs Moat Medical Centre to carry out the following legally regulated activities.
Maternity and midwifery services
Terms of this registration relating to carrying out this regulated activity
The registered provider must ensure that the regulated activity Maternity and midwifery services is managed by an individual who is registered as a manager in respect of that activity at or from all locations.
Registered services
Family planning services
Terms of this registration relating to carrying out this regulated activity
The registered provider must ensure that the regulated activity Family planning is managed by an individual who is registered as a manager in respect of that activity at or from all locations.
Registered services
Treatment of disease, disorder or injury
Terms of this registration relating to carrying out this regulated activity
The registered provider must ensure that the regulated activity Treatment of disease, disorder or injury is managed by an individual who is registered as a manager in respect of that activity at or from all locations.
Registered services
Surgical procedures
Terms of this registration relating to carrying out this regulated activity
The registered provider must ensure that the regulated activity Surgical procedures is managed by an individual who is registered as a manager in respect of that activity at or from all locations.
Registered services
Diagnostic and screening procedures
Terms of this registration relating to carrying out this regulated activity
The registered provider must ensure that the regulated activity Diagnostic and screening procedures is managed by an individual who is registered as a manager in respect of that activity at or from all locations.
Registered services
Details of this locations CQC registration
Here you will find the list of services and areas where we, the Care Quality Commission, authorise and regulate this service to operate
Type of service
- Doctors/GPs
Specialisms/services
- Services for everyone
Local authority
- Solihull
Regulated services/activities
CQC register Hobs Moat Medical Centre to carry out the following legally regulated services here:
Maternity and midwifery services
- Dr Brian Crichton is the registered manager for these services at this location.
Family planning services
- Dr Brian Crichton is the registered manager for these services at this location.
Treatment of disease, disorder or injury
- Dr Brian Crichton is the registered manager for these services at this location.
Surgical procedures
- Dr Brian Crichton is the registered manager for these services at this location.
Diagnostic and screening procedures
- Dr Brian Crichton is the registered manager for these services at this location.
Fees for information outside of NHS clinical work
This includes all information that is required for a doctor to complete for any private purpose outside of NHS Hospitals and other signposted health centres within the NHS family such as private health insurance, solicitors paperwork, schools, holidays, fitness for sport, passports etc.
*BMA – British Medical Association
- Health club brief written report to certify that a patient is fit for exercise. Simple report £20.00 and full medical report £50.00.
- Holiday cancellation claim form £50.00
- Straightforward certificates of fact, TWMC, fitness to fly, medication on plane, basic forms supporting information by GP , GP Signature on form £30.00
- Freedom from infection certificate, eg for school, travel or employment £30.00
- Fire arms Licence £100.00
- Gender recognition certificate £80.00
- Private sick note (incapacity certificate) required by patient for presentation to an employer except for those which the doctor is obliged to provide for statutory sick pay purposes £30.00
- Private medical insurance claim form – short certificate of incapacity without examination for patient to claim under accident or sickness insurance £50.00
- Private Malaria Prescription £15.00
- Validation of private medical insurance (PMI) claim form, to support a claim for benefit in connection with private medical insurance, or completion of a pre-treatment form £50.00
- Army medical form – medical questionnaire £65.00 – Copy of medical notes £50.00
- Child minder health form/Ofstead £85.00
- Private Fostering / adoption (council) no exam paperwork £85.00
- Full Medical Examination and report (e.g. HGV, Taxi, Pilot, Employment, council, medical staff) £150.00
- Full copy of medical notes requested by a company £50.00
- Reports from medical records e.g. employer requesting report £70.00
- Fostering medical Council Full AH2 £79.00
- Fostering medical update medical questionnaire £25.00
- GP to complete a basic medical questionnaire on patient £30.00-£80.00
- GP to complete complex medical questionnaire £100.00
- iGPR/ medical report Various costs (solicitors/insurance companies requesting electronically)
- Seat Belt exemption (simple form) £20.00
- Power of Attorney (with examination) £150.00
- Copies of full medical notes £50.00
- Copies of electronic notes (depending on number requested) £10.00 -£50.00
- Immunisation history print out £10.00
- Photocopying per sheet copied 0.40p
- Patients requesting full copy of their own notes – NEED TO COMPLETE REQUEST FORM FIRST – free from 25th may 2018 but if you have a vision online account you can view your records and print out the relevant parts yourself)
You may ask yourself……Surely the doctor is being paid anyway?
“It is important to understand that many GPs are not employed by the NHS. They are self-employed and they have to cover their costs – staff, buildings, heating, lighting, etc. The NHS covers NHS work only. Time spent completing forms and preparing reports takes the GP away from their patients NHS medical care.
When a doctor signs a certificate or completes a report, it is a condition of the Medical Register that they only sign what they know to be true. In order to complete forms the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.”
In accordance with our contractual obligations we are publishing our average GP earnings which are £57,689 for 2014/15. We have nine doctors working in the practice, two full time with seven part time occasionally assisted by locum GPs who cover holiday periods.
For the financial year 2015/16
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Hobs Moat Medical Centre in the last financial year was £26,420 before tax and NI. This calculation is for 2 full-time GPs and 7 part-time GP .
Our Commitment to Equality
This page will provide you with information regarding our commitment to providing our patients with equal opportunity. There is also a section on costings for work outside of the doctor’s NHS contracted protocol this would include supporting medical reports for work, housing, school, DVLA etc. These are also subject to the doctor’s discretion based on the national BMA (British Medical Association) charges.
- Our commitment to equality framework
- Publication Scheme
- Practice charges for non clinical work
Accessible Information Standard
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Our Commitment to Equality and Patient Experience
Equality Objectives 2015 & NHS Patient Experience Framework
The Equality Act 2010 places certain responsibilities on public sector organizations such as hospitals.
These are:
- To eliminate unlawful discrimination, harassment and victimization
- Advance equality of opportunity between people who share a relevant protected characteristic and people who do not
- Foster good relations between people who share a relevant protected characteristic and people who do not
- To publish equality objectives at least every four years
- Provide information to demonstrate their compliance with the equality duty at least annually
Currently the public sector Equality Duty applies to all public authorities, including NHS organizations, so covers acute hospitals, primary care trusts, strategic health authorities, mental health and community trusts, ambulance trusts and all foundation trusts.
So what does this mean for our Practice – well at present, there is no obligation for us to publish Equality Objectives. However we take our responsibilities seriously and share the ethos of this initiative. Therefore we offer this commitment to our staff and patients:
“that we will not discriminate against any person on the grounds of”:
- Age
- Disability
- Gender reassignment
- Pregnancy and maternity
- Race – this includes ethnic or national origins, colour or nationality
- Religion or belief – this includes lack of belief
- Gender
- Sexual orientation
Furthermore the practice, in accordance with the Equality Act, also explicitly recognizes that disabled peoples’ needs may be different from those of non-disabled people.
For example, our practice premises are audited each year to ensure that we comply with the requirements of the Equality Duty Act. So we provide disabled car parking spaces, lowered section of our reception desk, hearing loop and wheelchair accessibility. In addition, the Practice Manager has attended specific training around the needs of patients who are partially sighted or blind, those with learning disabilities patients who are hearing impaired. This training has been cascaded through the staff team. The records of those patients are duly noted in order to prompt the reception team to offer additional help as required.
The practice has a range of policies that apply to all staff and visitors to the building, which cover every aspect of our duties under the Equality Act. These ensure that all our staff are treated fairly and without discrimination in any form.
For our patients, we will not discriminate in the offer of admission to our practice list, treatment or service. The only limitation (not covered by the Equality Duty Act) is that of geographical location. This is to ensure that we are able to offer a full service, so meeting the Health & Social Care Bill requirement to provide local services for local people.
Through Solihull CCG, the local clinical commissioning group, we will try to ensure that any decisions about policies, service improvement or implementation take account of disabled peoples’ needs through appropriate consultation. When Solihull CCG became a legal entity in its own right, it keeps a responsibility under the Act, to publish its own Equality Policy and Objectives.
In order to do this they are basing their objectives on the equality information that they collect. For example, the police authority when reviewing its policy on hate crime finds that 68% of all hate crime reported is described as being homophobic. It would therefore make sense for the police authority to publish an objective on how it is to address hate crime.
For us, we do not have this style of data and therefore, apart from making a general commitment to you, our patients, it is hard for us to be able to set specific objectives. We do take into account all comments, suggestions and complaints when reviewing our service provision. We would encourage any patient who feels that we have not met our commitment, to contact the Practice Manager to discuss their concerns. We are fully committed to improving all aspects of the services we offer, but are unable to do this without your help and feedback. If you would like to take this a step further you are very welcome to join our Patient Participation Group.
We are also committed to supporting the NHS Patient Experience Framework. In October 2011, the NHS Quality team agreed on some measures to help the NHS measure patient experience of services. The framework or objectives gives details on the main areas where patient experience matters most. These are
- Respect for patient values, preference and needs which include dignity, privacy, an awareness of quality of life issues and to ensure the patient shares in the decision process about their treatment – In the Health & Social Care Bill this is called “no decision about me without me”
- That NHS services will coordinate and integrate with each other to provide you with a smooth transfer between services, for example when your GP refers you to a hospital consultant
- Information, communication and education – so to make sure we tell other clinical staff enough about you for them to be able to treat you effectively, tell you your results and treatments and help you to look after yourself
- Physical comfort – this means things like helping patients with pain management and relief to ensuring our practice premises are clean and comfortable
- Emotional support – to help you understand your condition and treatment so that you do not feel as anxious or frightened, and look at the impact of any illness, on you, your family and your finances
- Welcoming the involvement of family and friends on whom you as a patient might rely, for example a carer
- Transition and continuity – this probably applies mainly to hospital but for your GP it would mean supporting you to becoming independent and self caring after either an illness or operation, or perhaps having been diagnosed with a long term condition such as diabetes
- Access to care – how easy it is to contact us by telephone, book appointments and even how long you have to wait to be called by the doctor for your appointment. We already undertake patient surveys every year around this topic and are always striving to improve.——————————————————-
Publication Scheme
Information available from Hobs Moat Medical Centre (providing personal medical services under contract to the NHS) under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.
Please note that where a fee is chargeable, this is made using the guidance in ‘Fees Regulations’ under the Freedom of Information Act published by the Information Commissioner’s Office (Version 1 October 2008)
| Information to be published | How the information can be obtained(eg hard copy, website) | Cost |
| Class1 – Who we are and what we do
The six partners of this Practice are Dr Stephen Cowles, Dr Brian Crichton, Dr Alison Matthews, Dr Nick Ridge, Dr Amit Banerjee and Dr Struthi Gowda. The partners are independent contractors who have an individual contract with Solihull Care Trust to provide primary care services for registered patients of the Practice. Please note some information will be withheld, including personal, confidential information about individuals, which is protected by the Data Protection Act |
Website at www.hobsmoatmedicalcentre.co.uk
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Free
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| Our contact details are:
E mail requests can be made via our Practice Manager, Sandra Reynolds on [email protected] |
Hobs Moat Medical Centre Ulleries Road Solihull West Midlands B92 8EDTelephone 0121 742 5211 Fax 0121 722 8000
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| Open Times
Closed during bank holidays |
We open Monday to Friday 8am to 6.30pm | |
| We have 2 assistant doctors working at the Practice, a team of Practice nurses supported by a Health Care Assistant, reception and administration staff and associated clinical staff such as midwives, physiotherapists, Health Visitors and Speech and Language therapists | Details of our staff can be found on our website or in our Practice Leaflet | Free |
| Class 2 – What we spend and how we spend it
(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit) Current and previous financial year as a minimum |
We produce annual accounts each year, however, these contain details of income that falls outside of this publication scheme. We will provide details of NHS income and how we spend it on request in writing addressed to Sandra Reynolds, Practice Manager | Free |
| Total cost to the PCT/LHB/HSSB of our contracted services. | As above | |
| Audit of NHS income | As above | |
| Class 3 – What our priorities are and how we are doing
(Strategies and plans, performance indicators, audits, inspections and reviews) Current and previous year as a minimum |
We have a 3 year business plan which can be obtained on request in writing
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Free
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| Plans for the development and provision of NHS services | We are part of a local Practice Based Commissioning consortium aiming to improve both the services and access in South Solihull. You may ask to see the business plan by writing to Sandra Reynolds, care of the Practice | Free |
| Class 4 – How we make decisions
(Decision making processes and records of decisions) Current and previous year as a minimum |
We make decisions as a Practice or partnership based on our best judgement of what would bring most benefit to our patients | |
| Records of decisions made in the practice affecting the provision of NHS services | Records of major decisions are kept in the form of Practice meeting minutes – you may ask for a copy of these, but you will only be provided with the sections of the minutes that relate to decisions made about how we spend NHS income or what services we intend to provide under the terms of our contract | Free |
| Class 5 – Our policies and procedures
Current written protocols, policies and procedures for delivering our services and responsibilities |
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| Policies and procedures about the employment of staff | Held | 10p per sheet copied |
| Internal instructions to staff and policies relating to the delivery of services | Held | As above |
| Equality and diversity policy | Held | As above |
| Health and safety policy | Held | As above |
| Complaints procedures (including those covering requests for information and operating the publication scheme) | Held | As above |
| Records management policies (records retention, destruction and archive) | Held | As above |
| Data protection policies | Held | As above |
| Policies and procedures for handling requests for information | Held | As above |
| Patients’ charter | Held | As above |
| Class 6 – Lists and Registers
Currently maintained lists and registers only |
Not applicable | |
| Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice) | ||
| Class 7 – The services we offer(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)
Current information only |
Our website provides the majority of information about our Practice. However, you can also obtain a practice leaflet from reception along with copies of our most recent newsletters. | Free |
| The services provided under contract to the NHS | ||
| Charges for any of these services | No charges are made for services falling within the scope of the NHS. However, certain vaccinations are not covered by the NHS. Where charges apply, you will be advised of this in advance of treatment | |
| Information leaflets | Freely available in our waiting room | |
| Out of hours arrangements | Solihull Care Trust are responsible for the Out of Hours Services in this area |
We welcome suggestions about how the publications themselves might be improved.
Any questions, comments or complaints about this Scheme should be sent in writing to the Practice Manager at Hobs Moat Medical Centre.
If you have a complaint about the operation of the combined Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to the Practice Manager at Hobs Moat Medical Centre. If you feel that we have not dealt with your complaint adequately, you may take the complaint further to the Information Commissioner. Details of how to do this are available from the Practice Manager at Hobs Moat Medical Centre, Ulleries Road, Solihull West Midlands, B90 8ED.
Fees for information outside of NHS clinical work
Fees for information outside of NHS clinical work
This includes all information that is required for a doctor to complete for any private purpose outside of NHS Hospitals and other signposted health centres within the NHS family such as private health insurance, solicitors paperwork, schools, holidays, fitness for sport, passports etc.
*BMA – British Medical Association
INSURANCE BMA Prices OUR PRICES
Private Medical Claim Forms for completion £60.50 £35.00
Accident/Benefit Claim Form £60.50 £35.00
Holiday Cancellation or Insurance Forms £60.50 £35.00
TRAVEL
Fitness to Travel even with a medical condition £60.50 £40.00
Hepatitis B injections £35 each or £105 course
Certificate for MenACWy £35 certificate and injection
Private Prescriptions £10 charge for prescription and additional charge for drug at pharmacy
MISCELLANEOUS
Private Sick Note £60.50 £30.00
(incapacity certificate, required by a patient for employer)
Fitness for sport £60.50 £30.00
(a patient wishes to exercise with a known medical condition)
Unfit for sport £60.50 £40.00
(a patient wishes to be exempt from private contracts due to sickness, i.e gym membership, booked events etc..)
HGV examination and report £136.00 £85.00
Health reports (on a questionnaire no examination) £86.00 £70.00
Health report (detailed written opinion on patient, no examination) £128.00 £95.00
Straightforward certificate of fact £17.00 £17.00
Extract of medical report £50.00 £10.00
You may ask yourself……Surely the doctor is being paid anyway?
“It is important to understand that many GPs are not employed by the NHS. They are self-employed and they have to cover their costs – staff, buildings, heating, lighting, etc. The NHS covers NHS work only. Time spent completing forms and preparing reports takes the GP away from their patients NHS medical care.
When a doctor signs a certificate or completes a report, it is a condition of the Medical Register that they only sign what they know to be true. In order to complete forms the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.”
Patients’ Charter
We aim to give our patients a high quality service and support the NHS Constitution.
Your health is our concern, but your responsibility.
ALL MEMBERS OF THE SURGERY PRIMARY CARE TEAM ARE DEDICATED TO A QUALITY POLICY TO ACHIEVE HEALTH SERVICES WHICH MEET THE PATIENT’S REQUIREMENTS. We are regulated by the Care Quality Commission and provide care and treatment in accordance with national, local and NICE guidance
We are trying to improve how we communicate with patients. Please let us know if you need information in a different format, or you need communication support. This is in accordance with the NHS Accessible Information Specification.
Practice Leaflet:
All new patients will receive a copy of our practice leaflet and copies will be displayed at the reception desk.
Surgery Premises:
Our surgery building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled. They will meet all necessary infection control and prevention standards.
Patients’ rights to General Medical Services:
Patients have the rights to:
- be registered with a General Practitioner
- to consult with a GP of their choice
- be offered a health check on joining the practice
- receive urgent care at any time from the practice
- receive appropriate drugs and medicines
- be referred to a specialist if they and the GP agree
- have the right to view their medical records, subject to the Acts and associated procedure, and to know that those working for the NHS are under legal obligation to keep the contents confidential.
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This Surgery believes in Fairness and Equality and above all, values diversity in all our work as a provider of health services. We will not discriminate against any person on the grounds of race, gender, sexual orientation, age, disability, religion, pregnancy or gender reassignment
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Changes to Procedures:
When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained, by means of a brochure; waiting room noticeboard or individual leaflets, giving as much notice as practicable.
Repeat Prescriptions:
Please allow 48 working hours for repeat prescriptions.
Referrals:
- Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Where requested, our GPs will refer you to a private health provider.
- We will normally process non-urgent referrals within five working days of the patient consultation or the doctor’s decision to refer.
Test Results & Diagnostic Assessments
When a doctor or nurse arranges for a test to be taken the patient will be informed how to obtain the result.
Transfer of Medical Records:
The Practice will endeavour to dispatch any medical record required by the Health Authority within seven working days and same day if the request is urgent.
Privacy and Confidentiality:
We will respect our patients’ privacy, dignity and confidentiality at all times.
We provide a confidential service to everyone, including under 16s. This means that you can tell others about your visit, but we won’t. The only reason why we might have to consider passing on your confidential information, would be
to protect you or someone else from serious harm. We would always try to discuss this with you first.
Appointments:
With a Doctor: For routine consultations we will endeavour to offer patients an appointment within two working days of the request. For medically urgent requests, we will offer an appointment on the same day.
With a Practice Nurse: For routine appointments we will offer an appointment within five working days.
When you check in for your appointment using our self check in screen, you will be informed of any anticipated delay to being seen at your appointment time.
Home Visits:
We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors. The decision to home visit will be at the doctors’ discretion.
Our Dignity Challenge
We support the national campaign to promote best standards of care relating to adults and children who may be at risk. This includes having a zero tolerance to all forms of abuse, listening to people to allow them to express their needs and wants, respecting right to privacy and trying to assist people to maintain self esteem while treating each person as an individual.
Out of Hours Emergencies:
We will do everything possible to ensure that our system for contacting the duty doctor is easy to follow, reliable and effective. Please contact 111 when we are closed. Alternatively, these details can be obtained by telephoning our usual number – 0121 742 5211
Waiting Times:
- Surgeries will normally start on time.
- We expect patients to be seen within twenty minutes of their appointment time.
- When a doctor is called away on an emergency we will inform the patients and give them an opportunity to book an alternative appointment, or if preferred, to be seen by another doctor (subject to appointment availability).
With these rights come responsibilities and for the patients this means:
- Courtesy to the staff at all times – remember they are working under doctors’ orders.
- Responding in a positive way to questions asked by the reception staff.
- To attend appointments on time (if you are more than 5 minutes late, you may not be seen – this will be at the discretion of the doctor) or give the practice adequate notice that they wish to cancel. Someone else could use your appointment! For patients who persistently fail to arrive for their appointments, we reserve the right to remove these patients from our list
- An appointment is for one person/one problem only – where another member of the family needs to be seen or discussed, another appointment should be made or a double appointment should be booked if there is more than one concern to be discussed.
- Patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience.
- When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.
- To use emergency out of hours services including 999 and A&E appropriately and not for minor illness or injury
Our Statement of Purpose
The surgery is a GP Partnership, open to all patients living within our practice boundary in Solihull. Please see our location page on our website at www.hobmoatmedicalcentre.co.uk.
From 1st April 2015, we are a General Medical Services (GMS) Practice offering Primary Care services for the diagnosis and prevention of disease. We help patients to manage their health and prevent illness. Our GPs assess, diagnose, treat and manage illness. They carry out screening for some diseases and promote general health and wellbeing. Our GPs act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our GPs also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed.
We are also a training practice involved in the education and training of doctors and have two GP trainers
Locations:
The Practice address is
Hobs Moat Medical Centre
Ulleries Road
Solihull
West Midlands
B92 8ED
Please see our separate document relating to our Mission and Operating statements along with our Improvement priorites
Patient Consent and Confidentiality
The Practice Manager (who is our Caldicott Guardian) is responsible for ensuring your medical records are kept securely and only those staff who need to access your records do so. There are many requests to share patient information that are received every day. So for example, if we refer you to see a specialist at the hospital, we need to send a referral letter to them with detailed information about you and your medical history. We are currently working on an update fair processing notice which is the document that will tell you what we share with whom, and your rights to opt out. The document will be linked to this page in the next few weeks.
If you would like to find out more information or have a specific question, then we have a dedicated email address you can use to contact the practice – solccg.hobsmoatcaldicottguardian.nhs.net
Our Services
The GMS services provided by our GPs are defined under the Standard General Medical Services Contract. These services are mainly split into three groups:
Essential services
We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients. Our core services include:
Ø GP consultations
Ø Asthma clinics
Ø Chronic obstructive airways disease clinics
Ø Coronary heart disease clinics
Ø Diabetes clinics
Additional services
Our additional services include:
Ø Cervical cytology screening
Ø Contraceptive services
Ø Child health surveillance
Ø Maternity services
Ø Vaccinations and immunisations
Enhanced services
Our enhanced services include:
Ø Childhood vaccinations and immunisations
Ø Diabetes Management
Ø Minor surgery
Ø Flu immunisation
Ø Minor injury service
Other services
Our Practice also offers services including:
Ø Child health and development
Ø Dressings
Ø Ear wax and syringing
Ø ECGs
Ø End of life care
Ø Epilepsy
Ø Spirometry (Lung tests)
Ø Medication review
Ø Men’s health
Ø Mental health
Ø Pregnancy testing and contraceptive advice
Ø Travel advice
Ø Women’s health
Non-NHS Services
Our Practice also provides services which are non NHS and are paid for by the patient. These services include:
Ø Insurance claims forms
Ø Non NHS vaccinations
Ø Prescription for taking medication abroad
Ø Private sick notes
Ø Pre-employment and HGV medicals
Ø Vaccination certificates
Safeguarding our Vulnerable Patients
All staff at Hobs Moat Medical Centre are committed to protecting vulnerable patients no matter what their age. Safeguarding is sometimes thought to apply to children only, but older people also need protection at times. We hope you will find the information on this page helpful. The safeguarding lead for our Practice is Dr Alison Matthews. If you have any concerns, you can always speak to any member of our staff.
Hobs Moat Leaflet on Vulnerable patients can be picked up in the reception area or behind the reception desk please ask a member of staff to help you or click here for a copy.
Solihull Metropolitan Council is responsible for safeguarding services in Solihull
Protecting adults at risk
Ensuring physical, emotional and financial wellbeing
Everyone has the right to be treated with dignity and respect, whether they live on their own, with others, in a care/nursing care home, attend a day centre or are in hospital. Adults at risk are sometimes abused by people who should be looking after them.
Who is at risk?
We define an adult at risk as anyone aged 18 years or over who needs community care services, or who finds it difficult to take care of themselves or protect themselves against harm or exploitation. They might be elderly, physically or mentally ill, disabled, have learning difficulties or face other challenges.
What is abuse?
Abuse of an adult at risk is where someone in a position of trust hurts, harms or causes someone distress. It can include theft, bullying, verbal and racist abuse, threats, pressure about money or wills, unwanted sexual advances, physical abuse and neglect. Abuse can be stopped and even prevented, but this can only happen if someone knows about it.
How can we stop abuse?
Tell someone you trust, as soon as you can.
- Solhull MBC: 0121 704 8007 (outside office hours in an emergency: 0121 605 6060)
- Police: 101 (or 999 in an emergency)
- Elder Abuse Helpline: 0808 808 8141
- CQC: 0845 015 0120
You can print further information about what to do from here
Deprivation of Liberty Safeguards (DoLS)
Sometimes adults who are unable to make decisions about their care and treatment have to be cared for in a particularly restrictive way to keep them safe. The Mental Capacity Act 2005 has set out Deprivation of Liberty Safeguards (DoLS) to protect people in this situation.
Dols guidance leafet here
Domestic Abuse information here
South Solihull Primary care network
The NHS is constantly changing to try and meet the increasing challenges of providing healthcare to the population. General Practice also known as primary care has a significant part to play in the way healthcare services are offered and delivered.
From 1st April all GP Practices are being asked to join with neighbouring practices to form clusters which are being called Primary Care Networks. These networks will be made up of GP practices that are close to one another in location to make a total network population of between 30,000 and 50,000 patients. This does not mean that these practices will be merging together, more that they will become the centres around which other NHS services will be wrapped, such as district nurses and social care.
So what does this mean for you as our patient and the practice you are registered with?
Four practices in our area, namely this one, St Margaret’s, Richmond Road and Grafton Road are coming together to form a Primary Care Network. We hope that by working more closely together with each other and the services that we all rely on to support our work, we will be able to jointly deliver an improved service to you, our patient.
As of 1st July, Primary Care Network has been approved by our local Clinical Commissioning Group and we have appointed a clinical director (Dr Vicky Matiopolou) to help our network focus on areas for improvement, and act as a link to the other Primary Care Networks in the area, the local hospitals, Health Watch, Solihull Council and the Clinical Commissioning Group. This will help us to influence how health and social care is delivered to our joint population.
One of the most important and hopefully noticeable improvement for you will be the creation of more extended hours appointments available outside of the usual Monday to Friday 8am to 6.30pm. This builds on the already very successful extended access hub which works out of Richmond Road surgery. In future, we hope to be able to offer a different range of appointments not just face to face but some telephone consultations as well as we know it can be difficult to have a discussion with your GP during the work day and possibly, on line.
Through another contract that we are all working to, all Practices in our network will gradually take on offering all their own appointments for patients who need to have blood tests. We hope to be able to offer some weekend and evening appointments through the hub for these tests to be taken.
We will also be employing a social prescriber who will support those isolated patients who need some support to integrate with the community and combat loneliness. The network will have a clinical pharmacist who will offer consultations to help patients understand their medication and resolve any problems they might be experiencing as well as help check patients’ medications when they are discharged from hospital
We are at the very beginning on an exciting journey that is part of the NHS long term plan for how care should be delivered to communities. Your Practice and its primary care network are committed to keeping you informed along every step of the way, so when we have more information or news, we will let you know.
In the meantime, if you would like to know more, you can always ask to speak to your practice manager
You might find this short video useful