Hobs Moat Medical Centre

Comments, Suggestions & Complaints

We are always looking for ways to improve the care we give our patients and from time to time we will carry out some surveys. We would appreciate your cooperation in helping us with these surveys by completing the forms when they are given to you.

Should you have a complaint about any matter, please ask the Receptionist for our Complaints Pack or you can download our complaints pack by clicking here, which details our complaints procedure. We aim to abide by not only regulations but best practice so that patients feel able to make a complaint, please see this diagram for further information by clicking here. In summary – we try to adopt these 5 principles

I felt confident to speak up

I felt that making my complaint was simple

I felt listened to and understood

I felt that my complaint made a difference

I would feel confident making a complaint in the future

NHS Choices has a very full and informative guide about how to complain about a range of NHS services, follow the link here http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/AboutNHScomplaints.aspx

NHS England have also produced guidance to help you complain about any NHS service, please follow this link for further information

The Patients Association is a national charity concerned with speaking up for patients rights. They can also offer support and guidance. You can reach their website here

Healthwatch Solihull can also be contacted for support and are interested in feedback on all local health and social services . Commissioned by Solihull Council, Healthwatch is tasked with ensuring that the views and experiences of local people are heard by those who plan, run and regulate health and care services. Their website is here
We would appreciate the opportunity to resolve any complaints directly however the following organisations are also available for support:

NHS England -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
Solihull Clinical Commissioning Group -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online

Parliamentary & Health Services Ombudsman -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online
PowHer – Patient Advocacy Services -0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online

Solihull Action through Advocacy specialise in supporting patients with Learning Difficulties – for more details, please visit their website here or telephone 0300 311 22330121 713 87830345 015 40330300 456 23700121 706 4696Send Us Feedback Online

Please use the form below to send us your feedback online:

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