Apologies, this page is being updated. In the meantime please contact reception for information or you can email us at hobsmoat.repeats@nhs.net.
We try to adopt these 5 principles
I felt confident to speak up
I felt that making my complaint was simple
I felt listened to and understood
I felt that my complaint made a difference
I would feel confident making a complaint in the future
We are always looking for ways to improve the care we give our patients and from time to time we will carry out some surveys. We would appreciate your cooperation in helping us with these surveys by completing the forms when they are given to you.
Other options to provide feedback or raise concerns
We would appreciate the opportunity to resolve any complaints directly however the following organisations are also available if you prefer to provide your feedback externally.
Healthwatch Solihull can also be contacted for support and are interested in feedback on all local health and social services . Commissioned by Solihull Council, Healthwatch is tasked with ensuring that the views and experiences of local people are heard by those who plan, run and regulate health and care services. Their website is here.
Healthwatch Birmingham and Solihull Contact Us – Healthwatch Birmingham & Solihull Email: info@healthwatchbsol.org.uk Telephone: 0800 652 5278 Write to: PO Box 16875 – Birmingham – B16 6TN
NHS Birmingham and Solihull ICB Compliments, concerns and complaints :: NHS Birmingham and Solihull Email: bsol.patientexperience@nhs.net Telephone: 0121 203 3313 Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
If having made a complaint to the practice or the ICB, you remain dissatisfied you can contact Parliamentary & Health Services Ombudsman details here