Apologies, this page is being updated. Please contact reception for any advice until we have all links working correctly.
We are always looking for ways to improve the care we give our patients and from time to time we will carry out some surveys. We would appreciate your cooperation in helping us with these surveys by completing the forms when they are given to you.
Should you have a complaint about any matter, please ask the Receptionist for our Complaints Pack or you can download our complaints pack by clicking here, which details our complaints procedure. We aim to abide by not only regulations but best practice so that patients feel able to make a complaint, please see this diagram for further information by clicking here. In summary – we try to adopt these 5 principles
I felt confident to speak up
I felt that making my complaint was simple
I felt listened to and understood
I felt that my complaint made a difference
I would feel confident making a complaint in the future
Healthwatch Solihull can also be contacted for support and are interested in feedback on all local health and social services . Commissioned by Solihull Council, Healthwatch is tasked with ensuring that the views and experiences of local people are heard by those who plan, run and regulate health and care services. Their website is here
We would appreciate the opportunity to resolve any complaints directly however the following organisations are also available for support:
NHS England -0300 311 2233, england.contactus@nhs.net, NHS England, PO Box 16738, Redditch, B97 9PT Their Website gives more information on how to complain and the details to provide
If having made and complaint to the practice or NHS England your remain dissatisfied you can contact Parliamentary & Health Services Ombudsman details here