News About the Practice
Did you know that you can rate our Practice on NHS Choices? We would love you to report positive comments here, but if there is any aspect of our service that fails to live up to your expectations, then we would very much like you to email our practice manager by using the links at the bottom of every page.
The NHS has produced a video showing how one practice uses comments to try and improve their service – we would like to think we do the same. for example, we are currently investigating ways of making our front door easier to handle!
Have you heard about Healthwatch? This is a fairly new organisation, with a branch based in Solihull that allows you to give feedback on all sorts of NHS and social care services. They would really like to hear from you – for more information, visit their website here
What about the Care Quality Commission – they are the organisation that monitors quality in health and social care providers of which we are one. For more information, the CQC have produced a short video which you can watch here
Patient Participation Group (PPG)
We have had a successful patient participation group running for just over 9 years. They meet to discuss the outcomes of patient surveys and make suggestions as to what services we could offer, or how we can improve existing services.
We have two options to becoming a PPG member, you can either come to the practice or join as a virtual member, either way if you think you could help us please complete the form by clicking here. If you do not have the time to spend attending meetings, you could become one of our virtual PPG members. We will periodically e mail you with minutes of our patient group meetings, details of surveys we would like you to complete and ask for your opinions about any new service we might be thinking about introducing.